Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the standard shipping timeframe for House of Marivelle orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take up to 14 business days depending on the destination.
Do you offer returns on home decor and furniture?
Yes, we accept returns on most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your products ethically sourced?
At House of Marivelle, we prioritize craftsmanship and sustainability. We partner with artisans and manufacturers who adhere to fair labor practices and use high-quality, responsibly sourced materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly. You can modify or cancel your order within 12 hours of placement by contacting our concierge team at [email protected].